Loopmo at a glance.
Loopmo is a Customer-Driven Store Intelligence platform initially built for supermarkets.
What it does
Loopmo helps stores understand shopping missions, friction and unmet needs, then turn customer evidence into practical improvements and visible follow-through.
Measures
Mission Success asks whether customers found what they came for. Friction Rate tracks reported obstacles. Smooth Mission Rate is the share of surveyed visits with both a completed mission and no reported friction.
Customer intelligence
Short receipt-linked feedback journeys gather voluntary shopper reports. AI-assisted analysis helps managers examine patterns and source comments.
Store workflows
Teams review evidence, investigate opportunities, decide on improvements and evaluate subsequent results. Operational judgement stays with the retailer.
Close the Loop
A playbook for investigating customer-identified problems, verifying improvements and making genuine changes visible.
Customer Decides
A developing playbook for involving shoppers in genuine, viable local choices.
Intended outcomes
Better shopping experiences and stronger customer relationships. Loyalty and commercial impact remain to be evaluated.
Current stage
Loopmo is being developed and evaluated with supermarket operators in Ireland.
Contact
Email hello@loopmo.ai for demos, pilots or partnerships.